Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics. Momme weight describes the weight of 100 yards of silk, 45 inches wide, in pounds. Higher momme means there are more strands of silk per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the momme would be 19-momme. The higher the momme, the higher quality and more durable the fabric is. Momme can range anywhere from 11-momme to 25-momme.

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.

• It breathes. Your head and hair won’t get smothered or overheated.
• It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
• It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
• It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
• Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.

Silk fabric is made from a natural fiber produced from silkworms, popularly mulberry silk. High-quality silk is a fabric that has been manufactured for thousands of years and has maintained its reputation as a symbol of luxury.Satin, on the other hand, is a man-made material made up of a mixture of satin, nylon, and polyester.

Satin is more delicate than silk, so it needs more careful handling. It does not shimmer, but it does have a glossy appearance.Silk is the same on both sides, while the manufacturing process leaves satin with a dull flat back. Satin is shrunk or Stretch whenever we just wash it in hot water. So be more careful when you just washed your satin fabric. You always checked and watched the washing instructions label which is coming on that fabric.If you wish to repose in pure luxury, then silk is the way to go. Your hair, skin, and inner natural beauty will thank you for it.

Absolutely! Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle. When it comes to drying silk, air drying is ideal.

Sometimes, zippers may stop working because a bit of the surrounding fabric gets caught in the teeth. Inspect the garment or accessory closely for snags, folds, tangles , and other signs of a hangup.

1) Once you’ve located the snag responsible for blocking the zipper, take hold of the fabric around the obstruction and give it a gentle tug. If the snag is especially small, using a pair of tweezers may help you get a better grip. Pull the fabric in the direction opposite the way the zipper runs and hold it.

2) Try work the zipper up and down. Keeping your hold on the snagged fabric, begin gently pulling the zipper tab. Try sliding it in both directions to see if the fabric releases. In most cases, constant tension, small movements and a little patience will be enough to clear the zipper teeth.

After the order ships out, you will receive a shipment email with the tracking number provided.

If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact support@veluxesilk.com for further assistance.

• We typically ship your order within 03 business days.
• Shipping usually takes 3-5 business days (Express) for USA, Canada and 12-18 business days for other countries.Your order will arrive within below delivery estimates based on your location and selected shipping speed.
• A tracking number will be sent to you by email if items are shipped out.

- For free/standard shipping, we use your local postal service such as USPS

- For express shipping, we use parcel shippers like DHL, UPS or FedEx depending on your location.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder.

It normally takes 1-3 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact support@veluxesilk.com for further assistance.

After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status.

If there is still no shipping information after a few days, please email us at support@veluxesilk.com. Our CS team members will get back to you within 24 hours generally and check order status for you.

When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company.

If there is still no shipping information after a few days, please email us at support@veluxesilk.com. Our CS team members will get back to you within 24 hours generally and check order status for you.

All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.

The most common factors may cause to the delay are as following:

1) Misspelt, incompleted ,or outdated address when the carrier fails to delivery the package.

2) Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.

3) The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.

4) Public Holidays in your location and ours can also cause delays during the processing time.

Please email us at support@veluxesilk.com first to submit your ‘changing address’ request.

Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.

You can try these methods as follows：

1. We suggest you change a device or browser and try again. Sometimes certain aspects of checkout won't display or function properly.

2. And you are suggested to try and check outusing PayPal express check out to see if that helps.

3. If you're still having trouble, you can give us the SKU, quantity, color, and size you need, and we will send you a paymentlink for you to pay.

If you're still having trouble, please feelfree to contact our email support@veluxesilk.com and let us know in detailand we'll investigate further.

There may be several reasons for why payment for an order has failed.
Reach out to our Customer Service Team via email: support@veluxesilk.com with subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can).

Payment may be declined for several reasons since you paid via different payment methods.

If you paid via PayPal, and your payment was declined, you may need to:
.Confirm the email address associated with PayPal.
.Update the expiration date or billing address associated with your credit or debit card.
.Confirm your credit or debit card so we know you’re the card owner.
.Go through a security check so we can confirm your identity.
.Resolve a limitation placed on your account.

If you have trouble paying via credit card:
Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

In the case that your payment is still refused, we suggest you try another card at checkout or pay us via PayPal.
If you want to know further information about being declined, you are suggested to contact the payment method provider directly.

Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn't get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: support@veluxesilk.com with subject 'Payment Pending' and we'll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: support@veluxesilk.com with the subject 'Order Whereabouts' as the concern.

Yes, if you sign up to our newsletter on the bottom of our homepage you will receive an email with a coupon code.

Sorry,our website only allows the use of one code per transaction so please use the code with the best discount /offer at the checkout.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

To help Veluxe Silk process your return request quickly and efficiently, please provide us with the following information about your package:

• Order number: (e.g. #VS12345)
• Order date: (e.g. 20/10/2023)
• Product name: (e.g. silk nightgown)
• Quantity: (e.g. 1 piece)
• Reason for return: (e.g. Size does not fit, defective product, change of mind...)
• Images of the product (if available) - especially in the case of defective or damaged products.

You can provide this information via the following channels:

• Email: support@veluxesilk.com 
• Hotline: 
• Facebook Messenger: https://www.facebook.com/VELUXESILK/ 

We are committed to responding to your request within 24 business hours.

Thank you very much!

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.